General Questions.

How is my coffee shipped?
We currently use Canada post ground service.

Can I send a gift package to a friend?
Yes you can enter the friends' address in the shipping section or contact us by e-mail for any special arrangements needed.

How long does it take to get my product?
Your order is processed within 36 hours and then depending on what province you live in it usually takes 2-5 business days for delivery.

Can I have a regular monthly shipment of coffee?
We are right now working on a program for a club coffee, for now you can contact us and we can arrange for a monthly shipment.

How do I get in touch with your company?
You can e mail at info@moonbeancoffee.com or call 416-595 0327 or 1 866 595 0327 or fax 1-775 417 7520

Is all your coffee fair trade?
Only the coffee that is in the Fair Trade section is certified Fair Trade as well as Certified Organic.

Do you ship to the USA?
We are intending to make our coffee available in The USA, please stay tuned.

Do you ship overseas?
We currently do not ship overseas but if there is a demand we will look into it.

Where do I find out information for bulk orders? Fill in the wholesale information page or email us with your personal request.

Where do I address my concerns?
If you have any problem with your shipment contact us within 24 hours and we will help you, we guarantee our product 100%

Will you be adding any new products in the future?
Yes we will always be introducing new varieties of coffees and teas as well as introducing a selection of coffee and tea related products.

Can we pick up our orders at your retail location?
If you find it easier you can pick up your order it will be charged to you and left for you to pick up.

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